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Customer Experience Supervisor
2 months ago
We are seeking a highly motivated and customer-focused Part Time Customer Experience Supervisor to join our team at Marshalls. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.
Key Responsibilities- Customer Experience: Create a positive and engaging customer experience by providing exceptional service, resolving customer complaints, and promoting loyalty programs.
- Team Leadership: Lead and develop a team of Associates, providing coaching, training, and feedback to ensure they have the skills and knowledge to deliver outstanding customer service.
- Store Operations: Oversee the daily operations of the store, including managing inventory, maintaining a clean and organized store environment, and ensuring compliance with company policies and procedures.
- Sales Growth: Drive sales growth by promoting products, managing visual merchandising, and analyzing sales data to inform business decisions.
- Communication: Communicate effectively with management, Associates, and customers to ensure seamless execution of store operations and achieve business objectives.
- Availability: Available to work a flexible schedule, including nights and weekends.
- Experience: 1 year retail experience and 6 months of leadership experience.
- Skills: Strong communication and organizational skills, attention to detail, and ability to multitask.
- Education: High school diploma or equivalent required.
We offer a competitive hourly rate, opportunities for career growth and development, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.