Mental Health Case Management Specialist
1 week ago
Position Title: Mental Health Case Management Specialist
Job Code: TCM
Department: Family Safety Services
Division: Behavioral Health
Employment Status: Exempt 1
Supervisor: Family Safety Supervisor
Job Summary
The Mental Health Case Management Specialist is responsible for assisting individuals facing mental health and substance use challenges in accessing essential services, including medical, behavioral, and social support tailored to their unique needs. This role encompasses comprehensive case management assessments, individualized planning, referrals, and ongoing monitoring.
Key Responsibilities
- Conduct case management assessments and develop person-centered plans in accordance with established policies and procedures.
- Document all relevant treatment and significant clinical events in the Electronic Health Record, adhering to quality assurance standards.
- Gather comprehensive information across various domains, including medical, psychosocial, and financial aspects, to inform treatment planning.
- Collaborate with healthcare professionals to ensure seamless patient care and effective discharge planning.
- Provide ongoing support and consultation to clients and their families regarding treatment options and resources.
- Participate in clinical team meetings to discuss client progress and contribute to treatment plan adjustments.
- Engage in community outreach and program development initiatives aimed at enhancing service delivery and coordination.
- Maintain strict confidentiality and adhere to all relevant privacy regulations concerning patient information.
- Continuously seek professional development opportunities to enhance skills and knowledge in the field.
Qualifications
- A qualified professional with relevant licensure or a degree in a human services field, along with applicable experience in mental health or substance use treatment.
- Demonstrated knowledge of the population served and an understanding of cultural considerations.
- Strong interpersonal skills and the ability to establish effective working relationships with clients and multidisciplinary teams.
- Proficient in crisis intervention techniques and the ability to navigate complex casework.
Work Environment
The role primarily takes place in a healthcare setting, with occasional community engagement. The position requires adherence to safety protocols and guidelines to mitigate exposure to health risks.
Customer Service Commitment
Exemplifies exceptional customer service by aligning with the core values of the organization and ensuring a supportive environment for all clients.
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