Flooring Installation Coordinator
4 weeks ago
Express Flooring is seeking a highly skilled and dedicated Installation Coordinator to join our team. As a key member of our installation team, you will be responsible for providing administrative and customer service support to the Installation Manager and Service/Warranty Manager.
Key Responsibilities:
- Support management on all active installation projects.
- Act as a liaison and main point of contact between the company and all customers.
- Assist in the scheduling, dispatching, progress management, and completion of all projects in a timely and professional manner.
- Document and maintain accurate, clear, and up-to-date systems and accounts for all active projects.
- Manage contractor-to-customer relations ensuring efficient project execution.
- Troubleshoot any and all issues that arise on any given installation project ensuring that all issues are resolved and that any needed actions are communicated to the appropriate department in a timely and professional manner.
- Drive installed revenue to meet and/or exceed forecasted sales and budget goals.
- Drive increased revenue for all out-of-scope material and labor additions on all active projects.
- Establish, maintain, and develop relationships with our industry vendors, suppliers, and logistic companies.
- Ensure Express Flooring only provides the highest level of customer service and strives for excellence on every customer experience.
- Daily, weekly, and monthly KPI reporting.
- Provide interdepartmental support as needed.
- Miscellaneous duties as assigned.
Requirements:
- 1-2 years of flooring and/or construction experience preferred.
- Able to work in a fast-paced environment.
- Knowledge of principles and practice of employee supervision including assigning, monitoring, work evaluation, hiring, training, counseling, and disciplining.
- Microsoft Office Software.
- Excellent verbal and written skills.
- Excellent customer service skills.
- Ability to exercise sound judgments within established guidelines.
- Create and support a positive, safe, and appropriate work environment.
- Execute OSHA and ADOSH safe work environment.
- Bilingual (English & Spanish) is preferred.
Full compensation packages are based on candidate experience and relevant certifications.
Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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