Technical Support Professional

6 days ago


Hackensack, New Jersey, United States United Merchant Services Full time
Job Title: Technical Support Professional - POS

Estimated Salary: $65,000 - $85,000 per annum

About United Merchant Services

We offer a comprehensive suite of payment processing solutions designed to meet the unique needs of businesses like yours.

Key Responsibilities

The Technical Support Professional - POS will be responsible for:

  • Continuously monitoring the ticketing system for incoming POS-related issues.
  • Prioritizing and assigning tickets to the POS Support team based on urgency and complexity.
  • Collaborating with internal teams to escalate and resolve complex technical issues efficiently.
Qualifications

To succeed in this role, you will need:

  • A minimum of 1 year experience in a technical support role, preferably with POS systems or IT helpdesk support.
  • Excellent verbal and written communication skills.
  • Strong trouble shooting and problem-solving skills with a keen attention to detail.
  • Bachelor's degree in Information Technology or related field preferred.
Additional Requirements

In addition to the qualifications above, we prefer candidates with:

  • Korean and English bilingual abilities.
  • A+ certification or equivalent.
  • Knowledge of POS hardware and software configuration.


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