Technical Support Professional
6 days ago
Estimated Salary: $65,000 - $85,000 per annum
About United Merchant ServicesWe offer a comprehensive suite of payment processing solutions designed to meet the unique needs of businesses like yours.
Key ResponsibilitiesThe Technical Support Professional - POS will be responsible for:
- Continuously monitoring the ticketing system for incoming POS-related issues.
- Prioritizing and assigning tickets to the POS Support team based on urgency and complexity.
- Collaborating with internal teams to escalate and resolve complex technical issues efficiently.
To succeed in this role, you will need:
- A minimum of 1 year experience in a technical support role, preferably with POS systems or IT helpdesk support.
- Excellent verbal and written communication skills.
- Strong trouble shooting and problem-solving skills with a keen attention to detail.
- Bachelor's degree in Information Technology or related field preferred.
In addition to the qualifications above, we prefer candidates with:
- Korean and English bilingual abilities.
- A+ certification or equivalent.
- Knowledge of POS hardware and software configuration.
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