Help Desk Champion

17 hours ago


Richmond, California, United States Easy Recruiter Full time

About Us

Work-Life Balance

Easy Recruiter values its employees' well-being and offers a comprehensive benefits package to support their work-life balance. The estimated annual salary for this role is $58,000 - $68,000, based on industry standards and remote work considerations.

Job Summary

We're seeking a talented Customer Service Representative to join our fully remote team. As a key member of our support staff, you will provide world-class customer support through various communication channels, ensuring a seamless experience for our users.

  • This role requires strong customer service skills, including live chat, email, and phone support.
  • You should be adept at utilizing multiple systems to gather customer information and proficient in problem-solving.
  • Previous experience in a high-volume support role is highly valued.
  • Exceptional verbal and written communication skills are necessary for success in this position.

Responsibilities

Your primary responsibilities will include:

  • Providing timely and professional responses to customer inquiries.
  • Gathering and processing customer information using various systems.
  • Resolving issues efficiently and escalating when necessary.
  • Collaborating with the team to share best practices and improve processes.

Benefits

We offer a range of benefits, including:

  • A generous PTO plan with 31 days off per year.
  • A 401K Plan to help you save for retirement.
  • Parental Leave programs to support your growing family.
  • Health and wellness plans, including medical, dental, and vision coverage.
  • A smart and supportive team environment.


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