Help Desk Champion
17 hours ago
About Us
Work-Life BalanceEasy Recruiter values its employees' well-being and offers a comprehensive benefits package to support their work-life balance. The estimated annual salary for this role is $58,000 - $68,000, based on industry standards and remote work considerations.
Job Summary
We're seeking a talented Customer Service Representative to join our fully remote team. As a key member of our support staff, you will provide world-class customer support through various communication channels, ensuring a seamless experience for our users.
- This role requires strong customer service skills, including live chat, email, and phone support.
- You should be adept at utilizing multiple systems to gather customer information and proficient in problem-solving.
- Previous experience in a high-volume support role is highly valued.
- Exceptional verbal and written communication skills are necessary for success in this position.
Responsibilities
Your primary responsibilities will include:
- Providing timely and professional responses to customer inquiries.
- Gathering and processing customer information using various systems.
- Resolving issues efficiently and escalating when necessary.
- Collaborating with the team to share best practices and improve processes.
Benefits
We offer a range of benefits, including:
- A generous PTO plan with 31 days off per year.
- A 401K Plan to help you save for retirement.
- Parental Leave programs to support your growing family.
- Health and wellness plans, including medical, dental, and vision coverage.
- A smart and supportive team environment.
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