Desktop Support Specialist

1 week ago


Richmond, California, United States TEKsystems Full time
Job Summary

As a Desktop Support Specialist, you will provide technical assistance and troubleshooting to network, desktop, and systems hardware and software. Your role will involve screening, referring, and diagnosing internal inquiries and work requests related to personal computer maintenance and related systems.

Key Responsibilities:

  • Install, configure, and upgrade computer hardware and software.
  • Provide end-user software troubleshooting and support.
  • Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Provide phone and help-desk support for local and off-site users.
  • Maintain current knowledge of relevant technologies as assigned.

Additional Responsibilities:

  • Image, test, and install PCs and accessories for issuance to end users.
  • Troubleshoot laptop, desktop, and peripheral hardware/software issues and failures.
  • Perform PC part replacements, including RAM, HDD, M.2, PCIe cards, and other components as needed.
  • Document device OEM info and agency tracking info.
  • Update notes and resolve assigned tickets.


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