Keyholder for Retail Operations

2 weeks ago


Monticello, Minnesota, United States GameStop Full time

Retail Keyholder Position at GameStop

The Retail Keyholder at GameStop plays a vital role in supporting the management team by overseeing daily store operations, delivering exceptional customer service, and driving sales performance. This position is essential for ensuring a well-maintained and organized shopping atmosphere, making products readily available, and cultivating customer loyalty.

Key Responsibilities:

  • Deliver outstanding customer service by warmly welcoming guests, addressing inquiries, assisting with gaming needs, and suggesting complementary products.
  • Enhance the shopping experience and build customer relationships that encourage repeat visits and sales.
  • Accurately process customer transactions and returns using the Point-of-Sale (POS) system.
  • Handle customer feedback or questions in person or via phone, promoting GameStop's unique customer advantages.
  • Maintain a tidy and organized store, conduct inventory checks, and fulfill Omni-Channel orders.
  • Protect company assets through effective inventory management and loss prevention strategies.
  • Guide and assign tasks to Sales Associates when management is unavailable.

Qualifications:

  • Proof of identity and eligibility to work in the United States is required.
  • Must be at least 18 years old and possess a high school diploma or equivalent.
  • Preferred experience includes 1 year in retail sales, customer service, or management.
  • Knowledge of video games is advantageous.
  • Ability to work independently and navigate the store unassisted for extended periods.

Skills and Abilities:

  • Exceptional customer service and communication skills.
  • Capability to thrive in a fast-paced environment and meet performance goals.
  • Basic mathematical skills and self-driven to complete tasks efficiently.
  • Strong problem-solving abilities and capacity to manage stress effectively.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Physical capability to stand, move throughout the store, and lift items weighing up to 30 lbs.

GameStop is committed to providing equal employment opportunities and reasonable accommodations for qualified individuals with disabilities. If you have a passion for gaming and customer service, consider joining our team. Full-time positions at GameStop offer competitive compensation, incentive programs, health benefits, paid time off, and more.

Compensation: $14.10 per hour



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