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Shift Manager

2 months ago


Monticello, New York, United States Dunkin' Full time
Job Description

Job Title: Shift Leader

Job Summary:

We are seeking a highly skilled and motivated Shift Leader to join our dynamic team at Dunkin'. As a Shift Leader, you will be responsible for coaching Crew Members throughout their shift to execute Dunkin' operational standards and deliver a great guest experience.

Key Responsibilities:
  • Team Environment: Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
  • Operations Excellence for Guest Satisfaction: Hold guests as the highest priority and role model exceptional guest service. Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
  • Profitability: Ensure restaurant standards and marketing initiatives are properly executed during the shift. Follow all systems and processes to control labor costs, food costs, and cash throughout the shift.
Requirements:
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma (or equivalent)
Benefits:
  • Cash Tips
  • Career development and growth
  • Discounted college degree program
  • Competitive Pay and Weekly Wage
  • Direct Deposit for convenience
  • Free break Meals (restrictions apply)
  • Paid Time Off*
  • Healthcare and Dental*
  • Bereavement leave*

*eligibility requirements