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Lead Retail Associate

2 months ago

Monticello, Minnesota, United States GameStop Full time

Retail Keyholder Position at GameStop

The Retail Keyholder at GameStop plays a vital role in supporting the management team by overseeing daily store operations, delivering exceptional customer service, and driving sales performance. This position is essential for maintaining an inviting and orderly shopping atmosphere, ensuring product accessibility, and cultivating customer loyalty. Below are the key responsibilities and qualifications for this role.

Key Responsibilities:

  • Deliver outstanding customer service by warmly welcoming guests, addressing inquiries, assisting with gaming needs, and suggesting complementary products.
  • Enhance the shopping experience and build customer relationships that encourage repeat visits and sales.
  • Accurately process customer transactions and returns using the Point-of-Sale (POS) system.
  • Respond to customer feedback or questions in person or via phone, promoting GameStop's unique customer benefits.
  • Maintain a tidy and organized store environment, conduct inventory counts, and fulfill Omni-Channel orders.
  • Protect company assets through effective inventory management and loss prevention strategies.
  • Guide and assign tasks to Sales Associates when management is unavailable.

Qualifications:

  • Must provide proof of identity and eligibility to work in the United States.
  • Minimum age of 18 with a high school diploma or equivalent.
  • Preferred experience of at least 1 year in retail sales, customer service, or management.
  • Knowledge of video games is advantageous.
  • Ability to work independently and navigate the store unassisted for up to 10 hours daily.

Required Skills and Abilities:

  • Exceptional customer service and communication skills.
  • Capability to thrive in a fast-paced environment and meet performance standards.
  • Basic mathematical skills and self-driven to complete tasks efficiently.
  • Strong problem-solving abilities and effective stress management.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.
  • Physical capability to stand, move throughout the store, and lift items weighing up to 30 lbs.

GameStop is committed to providing equal employment opportunities and reasonable accommodations for qualified individuals with disabilities. If you have a passion for gaming and customer service, consider joining our team. Full-time positions at GameStop offer competitive compensation, incentive programs, health benefits, paid time off, and more.

Compensation: $14.10 per hour