Retail Store Keyholder
2 weeks ago
Retail Keyholder Position at GameStop
The Retail Keyholder at GameStop plays a vital role in supporting the management team by overseeing daily store operations, delivering exceptional customer service, and driving sales performance. This position is essential for maintaining an inviting and organized shopping atmosphere, ensuring product accessibility, and cultivating customer loyalty.
Key Responsibilities:
- Deliver top-notch customer service by warmly welcoming guests, addressing inquiries, assisting with gaming needs, and suggesting additional products.
- Enhance the shopping experience and build customer relationships that foster sales and repeat visits.
- Accurately process customer transactions and returns using the Point-of-Sale (POS) system.
- Handle customer feedback and inquiries both in-store and via phone, promoting GameStop's unique offerings.
- Maintain a tidy and organized store environment, conduct inventory checks, and fulfill Omni-Channel orders.
- Protect company assets through effective inventory management and loss prevention strategies.
- Guide and assign tasks to Sales Associates when management is unavailable.
Qualifications:
- Proof of identity and eligibility to work in the United States is required.
- Must be at least 18 years old and possess a high school diploma or equivalent.
- Preferred experience includes 1 year in retail sales, customer service, or management.
- Knowledge of video games is advantageous.
- Ability to work independently and navigate the store without assistance for extended periods.
Skills and Abilities:
- Outstanding customer service and communication skills.
- Capability to thrive in a fast-paced environment and meet performance standards.
- Basic math proficiency and self-driven to complete tasks efficiently.
- Strong problem-solving abilities and effective stress management.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
- Physical capability to stand, move throughout the store, and lift items weighing up to 30 lbs.
GameStop is committed to providing equal employment opportunities and reasonable accommodations for qualified individuals with disabilities. If you have a passion for gaming and customer service, consider joining our team. Full-time positions at GameStop offer competitive compensation, incentive programs, health benefits, paid time off, and more.
Compensation: $14.10 per hour
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