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Client Services Associate

2 months ago

Topeka, Kansas, United States NDX Full time

Company Overview:

NDX is a prominent healthcare provider focused on the dental sector, delivering a comprehensive range of specialized products, services, and technologies. As we expand our operations, we are looking for a Customer Relations Specialist.

Position Overview:

This full-time role offers a variety of employee benefits, including health, dental, vision, disability, and life insurance, in addition to paid holidays, vacation, sick leave, a 401K plan with company contributions, and tuition reimbursement.

Key Responsibilities:

  • Address customer inquiries and strengthen customer relationships
  • Engage with potential clients and enhance existing accounts
  • Quickly respond to customer complaints and implement effective solutions
  • Monitor service quality issues, facilitate discussions for resolutions, and maintain the customer database
  • Execute assigned tasks and assist team members to ensure smooth operations

Essential Skills and Qualifications:

  • Strong attention to detail and organizational capabilities
  • Self-motivated with effective problem-solving skills
  • Ability to manage multiple tasks, prioritize effectively, and communicate clearly
  • Commitment to enhancing team productivity
  • Proficient in data entry and active listening

Educational Background and Experience:

  • High school diploma or equivalent; some college education preferred
  • 1-2 years of experience in customer service
  • Familiarity with Microsoft Office applications

Core Competencies:

  • Effective time management and goal-oriented mindset
  • Willingness to learn and make informed decisions
  • Strong problem-solving abilities and clear communication skills

Equipment Utilized:

  • Computer and telephone systems

Physical Demands:

  • Regularly required to sit, stand, walk, and demonstrate fine motor skills
  • Good hand-eye coordination and manual dexterity are essential
  • Ability to walk, stand, bend, and kneel as needed
  • Vision capabilities are necessary for the role
  • Proficiency in English is required