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Senior Application Support Engineer
2 months ago
Position Overview:
The role of a Senior Application Support Engineer is pivotal in ensuring the seamless operation of production systems. This position emphasizes a comprehensive approach to incident management, problem resolution, change management, and other ITIL-aligned practices. The successful candidate will facilitate discussions and foster collaboration between development teams and business stakeholders, gaining an in-depth understanding of both applications and their business implications.
Key Responsibilities:
- Lead the application support efforts for complex production systems.
- Manage incident triage calls independently, ensuring timely resolution of issues.
- Utilize monitoring tools effectively to maintain system health and performance.
- Drive initiatives aimed at enhancing operational efficiency and support processes.
- Leverage experience in the banking or enterprise sectors to inform support strategies.
- Demonstrate proficiency in both Windows and Linux environments.
- Prioritize tasks effectively, meeting deadlines and achieving objectives in a fast-paced, multifaceted environment.
Daily Activities:
This team is responsible for a diverse array of applications, encompassing .NET, Java, Cloud, and On-Premises solutions. A thorough understanding of both upstream and downstream processes is essential for effective support. The focus will be on ensuring data availability and quality, with an emphasis on identifying recurring issues and proposing actionable solutions in collaboration with relevant stakeholders.
