Senior Cloud Applications Software Engineer

3 weeks ago

Charlotte, North Carolina, United States The Hartford Full time
Job Summary

We are seeking an experienced Cloud Performance and Observability Engineer to join our team at The Hartford. As a key member of our engineering team, you will be responsible for assessing, strategizing, and building solutions for complex application and infrastructure observability needs to ensure production stability and visibility.

This role will drive performance and stability improvements of critical business applications, architecture, and integrations to ensure optimal end-user experience by working closely with Application development, Infrastructure, Database, and middleware teams.

Key Responsibilities
  • Configure, maintain, and optimize our applications and infrastructure's observability capabilities in partnership with SRE, AIOps, and Assess code, config, or infra changes readiness for production.
  • Strategize, analyze, and tune applications for performance and availability via DevSecOps principles and technologies as needed to continuously validate Load, Stability, Scalability, and Reliability standards of the application are achieved.
  • Implement application performance management, log analytics, error analytics, and business analytics solutions using APM tools, such as Dynatrace, Splunk, Akamai, etc.
  • Monitor application stability trends (cloud/on-prem) and identify opportunities to improve performance and/or availability.
  • Automate system scalability and continually work to improve system resiliency, performance, and efficiency.
  • Work with Incident/Problem Manager and help drive blameless RCA, postmortems, and RCRs by providing engineering and tool expertise.
  • Define, configure, review, assess, and use Artificial Intelligence-based analytics and fine-tune it to make a good balance between faster automatic root cause analysis and false positives.
  • Develop next-gen, smart, automated monitoring and alerting solutions in software delivery and production environments.
  • Implement observability and monitoring frameworks using tools/frameworks like Dynatrace, ServiceNow, Ansible, Splunk, Akamai, Open Telemetry, and AWS monitoring capabilities CloudWatch, etc.
Requirements
  • Bachelor's degree (or foreign equivalent) or Advanced degree in Information Technology, Computer Science Engineering, or a related field.
  • Eight (8+) years of experience in the job offered or in a related occupation.
  • Experience in Dynatrace, LoadRunner, and Splunk for performance analysis, alerting, and monitoring solutions implementation.
  • Proficient in performance testing process and automation.
  • Expertise in cloud-native technologies, including containerization, microservices architecture, and serverless computing.
  • Proficient with application server instrumentation (Java), Real User Monitoring, Synthetic Monitoring.
  • Experience in the fields of Agile, DevOps, Site Reliability Engineering.
  • Strong knowledge in Event Management in ServiceNow preferred.
  • Ability to coach team members and engineering teams.
  • Splunk core certified Power user.
  • Splunk core certified Advanced Power user.
About Us

The Hartford is a leading insurance company that goes beyond coverage and policies. We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We're also committed to programs that drive education and support volunteerism, which put human beings first.

We do it because it's the right thing to do, and because when our customers, communities, and employees succeed, we all do.

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