Senior Applications Support Engineer

3 weeks ago


Charlotte, North Carolina, United States Wells Fargo Full time
About this role:

Wells Fargo is seeking a highly skilled Senior Applications Support Engineer to join our Commercial and Corporate & Investment Banking Technology team. As a key member of our team, you will be responsible for providing application production support in a 24x7 environment, including automation development, peer-to-peer caching, performance tools, and build and deploy.

Key Responsibilities:

Build and support High-Performance Computing systems and distributed computing data grids
Work with diverse business functions and development teams across multiple lines of business
Learn and understand the functioning of current trading and risk systems and get involved in building and supporting caching/computing platforms for these systems
Consult with internal business groups to provide application software development services or technical support
Troubleshoot application code to provide guidance to application development teams
Provide comprehensive technical consulting to junior technical staff

Requirements:

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education
4+ years of application production support experience in a 24/7 environment
3+ years of hands-on experience in build and deploy applications at scale using Docker, Kubernetes, or OpenShift
3+ years of automation experience using PowerShell, Bash, or Python
3+ years of distributed peer-to-peer caching technologies such as Oracle Coherence, Apache Ignite, Gridgain
3+ years of experience with using container technologies such as Docker, Kubernetes, or Swarm for cloud deployment
3+ years of hands-on experience with application observability and performance tools such as Splunk, ELK, Grafana, Prometheus, App Dynamics, Dynatrace

Preferred Qualifications:

3+ years of hands-on experience in application deployment automation on Kubernetes using Helm & Operators
3+ years of JAVA or .NET development/support experience
3+ years of Windows or Linux experience
3+ years of capital markets experience
3+ years of offshore application production support process experience
2+ years of relational database experience
Experience using data analysis skills using SAR, PerfMon, Tcpdump, SAR, etc. to analyze and correct performance issues
Experience with process automation using Linux or Windows scripting, and Share Point flows
Experience with documentation tools like Visio, MS Word, Confluence, Excel, Splunk
Knowledge and understanding of DevOps principles
Knowledge and understanding of application lifecycle, from design and development to testing, implementation, and production support
Knowledge and understanding of technology platform development including large-scale technology in a capital markets environment
Experience capturing functional and non-functional requirements, caching data flow issue troubleshooting
Experience supporting an enterprise-level environment
Ability to interact with all levels of an organization, including management
Experience communicating and providing clarity of requirements to Technology Teams
Ability to discuss and educate quality assurance and production support teams
Strong team or technical leadership experience
Strong verbal, written, and interpersonal communication skills

What We Offer:

Wells Fargo is committed to providing a diverse and inclusive work environment that supports the growth and development of our employees. We offer a competitive salary, robust benefits package, and programs to support your work-life balance and well-being. Join our team and be part of a company that values diversity, equity, and inclusion.

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