Customer Service Representative

4 weeks ago


Portland, Oregon, United States The Jacobson Group Full time
Job Summary

We are seeking a highly skilled Customer Service Professional to join our team at The Jacobson Group. As a key member of our insurance talent solutions team, you will be responsible for providing exceptional customer service to our clients and their customers.

Your primary focus will be on responding to inquiries regarding benefits, claims, and eligibility, as well as providing education and assistance to members, providers, and other stakeholders. You will be the primary point of contact between our corporation and our customers, and your ability to communicate effectively and provide excellent customer service will be critical to our success.

Key Responsibilities
  • Respond to customer inquiries regarding benefits, claims, and eligibility in a timely and professional manner.
  • Provide education and assistance to members, providers, and other stakeholders on benefits, policies, and procedures.
  • Communicate effectively with customers, both verbally and in writing, to ensure that their needs are met and their concerns are addressed.
  • Work collaboratively with internal teams to resolve customer issues and provide solutions.
  • Stay up-to-date on company policies, procedures, and benefits to provide accurate and timely information to customers.
  • Meet or exceed performance metrics and quality standards.
Requirements
  • High school diploma or equivalent required.
  • 1 year of customer service experience in a call center or similar environment preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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