IT Operations and Testing Manager
1 week ago
Job Overview:
Brightspeed is seeking a skilled IT Operations and Testing Manager to become a vital part of our expanding team. In this position, you will be responsible for the assessment, documentation, implementation, testing, and performance management of IT field applications utilizing ServiceNow, PowerApps, and similar platforms.
Collaboration:
You will collaborate closely with business and operations specialists, as well as IT leaders, to ensure that field systems are in alignment with Brightspeed's strategic objectives.
Integration:
Your role will involve ensuring that IT dispatch system solutions are strategically integrated into both upstream and downstream workflows for IT provisioning, inventory management, and service assurance systems.
Key Responsibilities:
As an IT Operations and Testing Manager, your responsibilities will encompass:
- Leadership:
Establishing a new team of software testers and support staff to enhance and maintain Brightspeed's engineering systems. - Prioritization:
Balancing demands from various sectors and discovering innovative IT solutions to business challenges through automated testing. - Optimization:
Assisting business partners with solutions for optimizing dispatch assignments, appointment scheduling, and technician forecasting. - Automation:
Identifying and implementing automation strategies to enhance field and dispatch center operations. - Feature Development:
Driving the addition of new features to dispatch systems to expand tool capabilities. - Cloud Support:
Building and supporting cloud platform instances necessary for dispatch systems. - Migration Planning:
Planning and executing the transition of legacy dispatch systems to Brightspeed's new systems architecture. - Vendor Collaboration:
Working closely with third-party vendors to manage the development of solutions and ensure rapid progress. - Stakeholder Engagement:
Collaborating with stakeholders to comprehend business requirements and translate them into technical solutions. - Project Management:
Supporting multiple projects simultaneously, ensuring timely delivery within the planned timelines and estimated efforts. - Operational Support:
Being part of the operational support team to maintain platform stability. - Cross-Functional Coordination:
Coordinating with various teams, including IT, operations, and business units, to ensure cohesive project execution.
Technical Skills:
Demonstrating proficiency in automation testing, PowerApps, and related technologies. You will oversee the complete implementation of field applications, including planning, design, configuration, deployment, and support. Ensure integration with other dispatch modules and external systems through REST and Kafka.
Continuous Improvement:
Identifying opportunities for process enhancements and automation within the Power Platform. Implementing best practices for development, deployment, and maintenance while monitoring system performance, troubleshooting issues, and applying necessary optimizations.
Training and Development:
Creating and delivering training programs for end-users and administrators, providing support for application-related issues, and maintaining comprehensive documentation for configurations, processes, and procedures.
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