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Client Service Representative
2 months ago
As a Client Service Analyst at IQVIA, you will play a critical role in ensuring clients derive maximum value from our products and services. This position requires strong communication and problem-solving skills to build and maintain effective relationships with clients.
Key Responsibilities- Ensure contract specifications and client requests are fulfilled to build client satisfaction.
- Assist team members in establishing and maintaining business relationships with clients to support their needs.
- Verify that product deliverables meet customer specifications, including timeliness and quality.
- Partner with account managers and clients to identify revenue opportunities and optimize value from IQVIA products and services.
- Maintain effective internal communications with sales and client service support teams.
- Monitor performance against service agreements and ensure client obligations are met.
- Research and analyze client needs to provide in-depth solutions.
- Conduct product and process training for clients and employees.
- Represent IQVIA on external client projects.
- Bachelor's Degree or related work experience.
- One to two years' experience as an IQVIA Client Service Representative (preferred).
- Broad knowledge of client service representative field concepts, practices, and procedures.
- Broad knowledge of IQVIA products and the Pharmaceutical industry.
- Meeting facilitation, presentation, and training experience.
- Proficiency in PC applications, such as Excel.
- Ability to communicate effectively with various levels in the organization (written and oral) and manipulate large transactional databases.
- Demonstrated problem-solving, analytical, and customer service skills.
- Demonstrated ability to develop and maintain relationships in a diverse business environment.
- Ability to travel to clients and IQVIA offices as appropriate.
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.
