Funeral Home Operations Manager

2 days ago

Kansas City, Missouri, United States Park Lawn Memorial Group, LLC. Full time
Job Title: General Manager

At Park Lawn Memorial Group, LLC., we are seeking a highly skilled and experienced General Manager to oversee the operations of our funeral home and/or cemetery location(s). As a key member of our team, you will be responsible for ensuring the highest level of service to our client families and their guests.

Key Responsibilities:
  • Oversee the management of resources and day-to-day operations to ensure exceptional client service.
  • Establish and maintain a financial plan to meet annual goals and objectives.
  • Analyze activities, costs, operations, and forecast data to determine location progress toward goals and objectives.
  • Ensure compliance with Federal, state, and local laws and regulations for operation of a cemetery, cemetery sales, crematory, and funeral home.
  • Develop and maintain quality relationships with suppliers to ensure products and services add value to client family satisfaction and market share growth.
  • Manage business operation permits and ensure timely applications.
  • Monitor and manage financial results to meet or exceed standards.
  • Prepare and manage capital requests and expenditures.
  • Provide coaching, mentoring, and development to department heads and location staff.
  • Ensure family survey and family service follow-up calls are completed.
  • Conduct regular inspections of facilities, grounds, and locations to ensure maintenance to standards.
  • Develop and implement marketing plans to expand exposure in the community.
  • Sponsor on-site community events to promote the business.
  • Develop relationships with community businesses and leaders.
  • Assist direct reports in setting and meeting their goals.
  • Encourage the development of new service offerings.
  • Perform projects and other duties as assigned.
Requirements:
  • Four-year degree or equivalent combination of education and experience required.
  • Bachelor's degree strongly preferred.
  • Cemetery management experience desired.
  • Experience with analyzing finance reports to determine actions to maintain and/or improve location performance strongly preferred.
  • Valid state-issued driver's license in good standing and acceptable driving record.
Competencies:
  • Communication Proficiency.
  • Teamwork Orientation.
  • Detail Orientation.
  • Thoroughness.
  • Customer Service Orientation.
  • Time Management.
Travel:
  • This position may require up to 20 percent out-of-area and overnight travel.
  • Travel is primarily local, occurring during the business day only.

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