Regional Operations Manager
3 weeks ago
Job Summary:
AdaptHealth LLC is seeking a highly skilled Regional Operations Manager to oversee the control, management, and operating efficiencies of multiple AdaptHealth locations. The ideal candidate will have a strong background in the HME industry and excellent leadership skills.
Key Responsibilities:
• Comply with all applicable company policies, procedures, and patient protocols.
• Manage all aspects of operations with a critical goal of accounting for and completing all deliveries or shipments daily.
• Oversee and monitor multiple locations, responsible for overseeing the dispatch group and following and/or improving the overall process.
• Work with staff to effectively identify and maximize order capture rate.
• Monitor and direct the daily routing activity to ensure delivery frequencies & geographic routing is in place at each location.
• Work with each location to effectively identify appropriate stock levels per location to minimize inventory balances.
• Ensure monthly physical inventories are completed, are accurate and are on time.
• Audit to ensure Lot / Serial numbers are tracked correctly in Brightree & MHM documentation.
• Direct cross branch transfers to reduce the need of vendor purchasing on slow moving products in branch location's.
• Responsible for training and communication of all operational process changes to location staff members.
• Maintain accurate data and provide reports as requested by management.
• Participate in surveys made by authorized governmental agencies.
• Assist in branch preparation to receive full Brightree warehouse management system.
• Work with local branches to assist in customer concern investigations, reports & resolutions.
• Work with local branches as a liaison to assist in understanding and obtaining company goals.
• Create and implement "Branch Internal Field Office Audit" & work with Branches on getting and staying compliant.
• Focused on overall growth of regions starts volumes and revenue.
• Ensure employees are trained and have completed necessary licensing, compliance training, competencies, and any annual assessments.
• Manager is also responsible for day to day interactions with employees which may include using conflict management skillset.
• Collaboration and fostering relationships with member health systems, hospice partners and key community referral sources.
• Looks for process improvement opportunities and makes recommendations to leadership.
• Maintains overall direct expenses at or below budget.
• Continuously reviews trends in referral satisfaction and complaints, determines root cause analysis, and implements appropriate communication/measures for improvements.
Requirements:
• An associate degree from an accredited college required, bachelor's degree preferred.
• Three (3) years' experience in the HME industry is required.
• Two (2) years' experience in the Customer Service or Management is required.
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred.
• Valid and unrestricted driver's license in the state of residence.
AdaptHealth LLC is an Equal Opportunity Employer
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