Service Advisor III

1 day ago


Malvern, Pennsylvania, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a more adventurous and sustainable future. Our mission is to design and manufacture electric vehicles that inspire a sense of freedom and excitement. We're passionate about innovation and committed to making a positive impact on the environment.

Job Summary

We're seeking a highly skilled and customer-focused Service Advisor III to join our team. As a key member of our Service team, you will be responsible for delivering exceptional customer experiences at our service locations. You will work closely with our customers, Operations, Call Center, Retail, and Marketing teams to ensure seamless service delivery and exceed customer expectations.

Key Responsibilities
  • Provide top-notch customer service and support to ensure customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to resolve customer issues and improve service delivery.
  • Utilize strong communication and problem-solving skills to address customer concerns and escalate issues as needed.
  • Work closely with technicians to ensure timely and accurate completion of service work.
  • Maintain accurate records and reports to track service performance and customer feedback.
  • Participate in ongoing training and development to stay up-to-date on industry trends and best practices.
Requirements
  • High school diploma or equivalent required.
  • 2-3 years of experience in a customer-facing role or similar in the automotive industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing conditions.
  • Strong organizational and time management skills.
  • Ability to lift up to 50 pounds and stand for long periods.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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