Assistant Service Operations Manager

23 hours ago

Malvern, Arkansas, United States Rivian Full time
About Rivian

Rivian is a pioneering company that aims to keep the world adventurous forever. This mission encompasses not only the emissions-free Electric Adventure Vehicles we build but also the curious and courageous individuals we seek to attract.

Role Summary

The Assistant Service Operations Manager is a key role that requires an experienced professional with high levels of energy and initiative. This individual should have a working knowledge of service processes, a strong bias for action, and the ability to collaborate cross-functionally. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, and be capable of tackling all challenges with a creative and open mindset. This role reports to the Service Operations Manager.

Responsibilities
  1. Partner with the Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded.
  2. Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.
  3. Lead and manage all local operations with a hands-on mindset and servant leadership.
  4. Manage and be accountable for high-value inventory reconciliation.
  5. Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams.
  6. Work in partnership with cross-functional teams regularly on implementing and continuously improving field service operations.
  7. Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties.
  8. Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors.
  9. Fills in for the Service Operations Manager in their absence.
  10. Build a Rivian culture that is inclusive and maintains high levels of team morale.
  11. Responsible for ensuring adherence to high standards of safety, cleanliness, and organization.
Qualifications

The ideal candidate should have:

  • 6+ years of related work experience in automotive, OEM, Tier 1, or related technical fields.
  • Bachelor's degree or equivalent work experience.
  • Ability to have a direct impact on scalability in a complex organization.
  • Effectively manage onsite and remote service teams and drive people performance.
  • Excellent verbal and written communication skills.
  • Detail-oriented with strong analytical and interpersonal skills.
  • Outstanding planning and organizational skills with a focus on operational excellence.
  • Demonstrated high-level administrative experience, including advanced computer skills (Microsoft Office).
  • Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact.
  • Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines.
  • Knowledge of automotive equipment and servicing methods.
  • Automotive technical and repair knowledge skills preferred.
  • Able and flexible to travel as needed.
  • Experience working in start-up environments preferred.
  • Experience in leading automotive or high-tech team-orientated, fast-paced work environments.
  • Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational, and Visual Management standards preferred.
  • Must possess a valid driver's license and clean driving record.
  • No driving-related suspensions or revocation of Driver License (within a 3-5 year period).
  • Ability to read and speak fluent English.
  • Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.
  • Required to communicate using telephone and/or email.
  • Minimum age of 21.
  • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
  • Ability to stand/sit for 8-12 hours per day.
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.

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