Automotive Service Consultant

1 month ago


Malvern, Pennsylvania, United States Jeff D'Ambrosio Alfa Romeo Full time
Service Advisor Job Description

As a Service Advisor at Jeff D'Ambrosio Alfa Romeo, you will be the primary point of contact for our customers in the service lane. Your role will be to provide exceptional customer service, ensuring that every interaction is positive and memorable. You will be responsible for greeting customers, explaining the repair process, and ensuring that their vehicle is serviced promptly and efficiently.

Key Responsibilities:
  • Oversee the flow of the Drive Lane, ensuring that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression.
  • Provide concierge support for all owner inquiries, whether phone or in-person, to ensure the customer does not get mishandled.
  • Ensure that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
Qualifications:
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Clean driving record.
  • Willingness to submit to a pre-employment background check and drug screen.
What We Offer:
  • Medical and dental benefits.
  • 401K plan.
  • Paid time off and vacation.
  • Growth opportunities.
  • Paid training.
  • Employee vehicle purchase plans.
  • Family-owned and operated.
  • Long-term job security.
  • Health and wellness programs.
  • Discounts on products and services.

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