Customer Engagement Supervisor

1 week ago

Fort Lauderdale, Florida, United States LACOSTE SAWGRASS Full time
Sales Supervisor

The Sales Supervisor is pivotal in fostering a culture of exceptional customer service while driving sales performance. This role is integral to enhancing the store's operations, influencing the company’s values and service standards.

Key Responsibilities:
  • Deliver a superior level of customer service to both new and existing clientele.
  • Drive sales by pinpointing suitable business opportunities. Cultivate a new customer base to enhance sales while nurturing existing relationships through trust and rapport.
  • Exhibit client engagement skills through proactive outreach and personalized service.
  • Guide, inspire, and energize the sales team to meet corporate sales targets.
  • Assign tasks and responsibilities to team members effectively.
  • Execute the sales strategy as outlined in the business plan.
  • Collaborate with the Store Manager to ensure an inviting shopping environment; greet all customers professionally and address their inquiries.
  • Mentor and train retail sales personnel on effective sales techniques.
  • Identify emerging trends that resonate with consumers.
  • Maintain readiness of fitting rooms by promptly organizing merchandise.
  • Enhance product knowledge through e-learning and training sessions with management to effectively communicate features to customers.
  • Comply with loss prevention, inventory management, and regulatory procedures.
  • Ensure promotional displays are accurate and meet company standards.
  • Address customer inquiries, concerns, and issues with professionalism.
  • Foster positive employee relations by developing a cohesive store team.
  • Perform additional duties as assigned.
  • Hold store keys and participate in opening and closing procedures.
Qualifications:
  • At least 2 years of experience in retail sales.
  • Proven sales skills with a focus on client development.
  • Strong communication abilities.
  • Entrepreneurial mindset with a keen awareness of business trends.
  • Effective leadership and motivational skills to guide a team.
  • Competitive spirit with a drive to achieve goals.
  • Innovative thinker committed to advancing the brand.
Core Values:

Accountability:
  • Providing clear answers to inquiries
  • Proposing effective solutions
  • Integrating our role as a responsible economic entity
Collaboration:
  • Achieving success together
  • Working cohesively
  • Sharing valuable information
  • Building mutual trust
Caring:
  • Respecting our team members
  • Valuing customer relationships
  • Embracing diverse perspectives
  • Promoting inclusivity
  • Demonstrating concern for others
Audacity:
  • Embracing calculated risks
  • Encouraging creativity and innovation
  • Creating value for stakeholders

This job description is not exhaustive and may be modified by management. Associates are expected to embody our core values: Accountability, Collaboration, Caring, and Audacity.

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