Customer Engagement Specialist

2 weeks ago


Fort Lauderdale, Florida, United States BMS Partners Full time
Job Overview

Company: BMS Partners

**About Us**

BMS Partners is a prominent player in the Powersports sector, dedicated to delivering high-quality vehicles, components, and services to outdoor enthusiasts. Our mission is to provide our customers with an outstanding experience, and we are seeking a dedicated BDC Agent to contribute to this vision.

**Position Summary**

As a BDC Agent at our dealership, you will serve as the initial point of contact for our clientele. Your role will be pivotal in managing customer inquiries, arranging appointments, and enhancing the overall customer journey. If you possess a strong enthusiasm for Powersports and exceptional communication abilities, we would love to connect with you.

**Key Responsibilities**

  • Respond to incoming customer calls, emails, and chats in a timely and professional manner.
  • Assess leads and coordinate appointments for both sales and service departments.
  • Follow up with customers to ensure their satisfaction and promote future business opportunities.
  • Maintain precise records of customer interactions and transactions.
  • Work collaboratively with sales and service teams to ensure effective communication and outstanding service.
  • Support marketing efforts to highlight dealership events and promotions.

**Qualifications**

  • Prior experience in a customer service or BDC role, ideally within the automotive or Powersports industry.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and excel in a dynamic environment.
  • Familiarity with CRM software and Microsoft Office Suite.
  • A genuine passion for Powersports and a dedication to providing superior customer service.

**What We Provide**

  • Competitive salary complemented by performance-based incentives.
  • Comprehensive benefits package, including health coverage and retirement plans.
  • Opportunities for professional growth within our expanding dealership.
  • A supportive and positive work environment with a team that shares your enthusiasm for Powersports.

BMS Partners is committed to creating an inclusive workplace.



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