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Workplace Technology Support Specialist

1 month ago

Pittsburgh, Pennsylvania, United States Eliassen Group Full time

Job Title: Workplace Technology Support Specialist

Job Summary:
We are seeking a skilled professional to join our Production Services team as a Workplace Technology Support Specialist. This role focuses on supporting our global messaging and collaboration environment, ensuring continuous support and seamless communication across our organization.

Responsibilities:
Provide comprehensive support for secure messaging technologies, including PGP, TLS, IRM, and S/MIME. Manage and troubleshoot issues within Microsoft Exchange and M365 environments. Handle multiple priorities and tasks effectively, ensuring timely resolution of issues. Communicate effectively with staff and customers, both orally and in writing. Troubleshoot complex issues in large, corporate Office 365 hybrid environments. Apply knowledge of email security principles, including DMARC, DKIM, SPF, and TLS. Utilize network security principles and practices to maintain a secure messaging environment.

Requirements:
4-6 years of related infrastructure experience. Proficiency in secure messaging technologies (PGP, TLS, IRM, S/MIME). Working knowledge of Microsoft Exchange and M365. Strong troubleshooting skills in large, complex, corporate Office 365 hybrid environments. Understanding of email security principles (DMARC/DKIM/SPF/TLS). Knowledge of network security principles and practices. Excellent oral and written communication skills.

Education:
Bachelor's degree in computer science or a related discipline, or equivalent work experience.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.