Workplace Technology Support Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States Eliassen Group Full time
Job Title: Workplace Technology Support

We are seeking a skilled professional to join our Production Services, Workplace Technology Support Team. This role focuses on supporting our global messaging and collaboration environment.

Responsibilities:
  • Provide comprehensive support for secure messaging technologies, including PGP, TLS, IRM, and S/MIME.
  • Manage and troubleshoot issues within Microsoft Exchange and M365 environments.
  • Handle multiple priorities and tasks effectively, ensuring timely resolution of issues.
  • Communicate effectively with staff and customers, both orally and in writing.
  • Troubleshoot complex issues in large, corporate Office 365 hybrid environments.
  • Apply knowledge of email security principles, including DMARC, DKIM, SPF, and TLS.
  • Utilize network security principles and practices to maintain a secure messaging environment.
Requirements:
  • 4-6 years of related infrastructure experience.
  • Proficiency in secure messaging technologies (PGP, TLS, IRM, S/MIME).
  • Working knowledge of Microsoft Exchange and M365.
  • Strong troubleshooting skills in large, complex, corporate Office 365 hybrid environments.
  • Understanding of email security principles (DMARC/DKIM/SPF/TLS).
  • Knowledge of network security principles and practices.
  • Excellent oral and written communication skills.
About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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