Service Technician
4 weeks ago
Job Summary
Groundworks is seeking a skilled Service Technician to join their team in the Des Moines, IA area. As a Service Technician, you will play a crucial role in partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions.
Key Responsibilities
- Execute appointments scheduled with customers
- Travel to customers' homes based on assigned appointments
- Build long-term relationships with customers and professionally represent the company
- Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
- Perform annual customer maintenance visits, examining work previously completed
- Perform reactive service appointments, diagnose, and fix any issues
- Install additional products purchased by the customer as necessary
- Adhere to safety regulations and procedures when carrying out responsibilities
- Examine solutions installed by the company and determine potential warranty or non-warranty work
- Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
Requirements
- Full-time
- Remote & Onsite: Reporting into and working remotely of Branch location
- Servicing area within territory
Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America. Recognized as a Top Workplaces USATM company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before
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