Service Technician

4 weeks ago


Ankeny, Iowa, United States Groundworks Full time
Job Description

Job Summary

Groundworks is seeking a skilled Service Technician to join their team in the Des Moines, IA area. As a Service Technician, you will play a crucial role in partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions.

Key Responsibilities

  • Execute appointments scheduled with customers
  • Travel to customers' homes based on assigned appointments
  • Build long-term relationships with customers and professionally represent the company
  • Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
  • Perform annual customer maintenance visits, examining work previously completed
  • Perform reactive service appointments, diagnose, and fix any issues
  • Install additional products purchased by the customer as necessary
  • Adhere to safety regulations and procedures when carrying out responsibilities
  • Examine solutions installed by the company and determine potential warranty or non-warranty work
  • Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required

Requirements

  • Full-time
  • Remote & Onsite: Reporting into and working remotely of Branch location
  • Servicing area within territory

Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America. Recognized as a Top Workplaces USATM company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before



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