Help Desk Support Specialist

3 weeks ago


Selma, Alabama, United States EBSCO Industries Inc Full time

At EBSCO Industries, Inc., we're passionate about honoring our commitments to our customers and seeking to continuously improve our team. We're seeking a highly motivated and detail-oriented individual to join our Birmingham-based helpdesk team as a Help Desk Support Specialist.

This exciting opportunity will provide the successful candidate with the chance to develop their technical skills and gain valuable experience in a fast-paced environment.

Key responsibilities will include:

Responding to user requests for service, troubleshooting problems, and helping to develop solutions.

Supporting PC hardware components, desktop operating system software, and application software.

Performing minor repairs to equipment and arranging for other servicing needs.

Identifying and reporting system issues to vendors, monitoring, and testing resolution of those issues sent to vendors.

Assisting with inventory check-in, storage room maintenance, and recycling of old hardware.

Other duties as requested.

Basic Requirements:

High school Diploma

6 months or more technical experience either through school or work.

Ability to lift 15-44lbs.

Ability to work onsite at EBSCO HQ at least 15 hours a week

Preferred Requirements:

Previous technical internship experience

Currently enrolled in a collegiate IT and or MIS degree program

Tech savvy, enjoys working with people and computers.

Ability to work autonomously in a very fast-paced environment.

EBSCO Industries, Inc. is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


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