Front Desk Associate
2 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Salamander Resort and Spa. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling guest registration, check-out, and cashiering, and ensuring a seamless and memorable experience for all visitors.
Key Responsibilities:
- Greet and welcome guests upon arrival, providing a warm and friendly welcome.
- Register guests into the system, verifying reservation, address, and credit information.
- Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
- Accept payment for guests' accounts both at the time of registration and at checkout.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Cash checks and exchange currency for guests.
- Answer phone calls in a timely manner.
- Respond to and process requests for late check-outs, room changes, lock-outs, billing inquiries, movie and internet issues, and extension of stay.
- Keep activity logs updated to allow for proper follow-up.
- Ensure guest satisfaction, utilizing empowerment certificates when appropriate.
- Issue keys to and control entrance of safety deposit boxes.
- Post miscellaneous charges as requested.
Requirements:
- High school or equivalent education required.
- Must be 18 years of age or older.
- Hospitality experience is preferred.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Requires excellent communication and customer service skills, both verbal and written.
- Must possess basic computational ability.
- Must possess basic computer skills.
- General knowledge of the city where the hotel is located and its attractions.
Benefits:
- Health and Welfare
- 401(k) Retirement plan/Full-Time and Part-Time Service Professionals are eligible
- Dental and Vision
- Paid Time Off
- Company Paid Holidays (8)
- Access Privileges & Discount Programs for employees, friends, and family discounts on room stays at all Salamander locations.
- Discounts on dining, retail, spa, golf, and other hotel and resort amenities
- Free meals
- Free uniforms
We invite you to explore joining our friendly, diverse, and enthusiastic team of professionals, striving to provide the very best in service and driven to maintain Forbes 5-Star status, a catalyst that has catapulted this spectacular resort into one of the world's most coveted and elite destinations.
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