Front Desk Associate

2 days ago


Middleburg Heights, Ohio, United States Salamander Hospitality Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Salamander Resort and Spa. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling guest registration, check-out, and cashiering, and ensuring a seamless and memorable experience for all visitors.

Key Responsibilities:

  • Greet and welcome guests upon arrival, providing a warm and friendly welcome.
  • Register guests into the system, verifying reservation, address, and credit information.
  • Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
  • Accept payment for guests' accounts both at the time of registration and at checkout.
  • Maintain a house bank and make a deposit and accurate report of receipts daily.
  • Cash checks and exchange currency for guests.
  • Answer phone calls in a timely manner.
  • Respond to and process requests for late check-outs, room changes, lock-outs, billing inquiries, movie and internet issues, and extension of stay.
  • Keep activity logs updated to allow for proper follow-up.
  • Ensure guest satisfaction, utilizing empowerment certificates when appropriate.
  • Issue keys to and control entrance of safety deposit boxes.
  • Post miscellaneous charges as requested.

Requirements:

  • High school or equivalent education required.
  • Must be 18 years of age or older.
  • Hospitality experience is preferred.
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
  • Requires excellent communication and customer service skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • General knowledge of the city where the hotel is located and its attractions.

Benefits:

  • Health and Welfare
  • 401(k) Retirement plan/Full-Time and Part-Time Service Professionals are eligible
  • Dental and Vision
  • Paid Time Off
  • Company Paid Holidays (8)
  • Access Privileges & Discount Programs for employees, friends, and family discounts on room stays at all Salamander locations.
  • Discounts on dining, retail, spa, golf, and other hotel and resort amenities
  • Free meals
  • Free uniforms

We invite you to explore joining our friendly, diverse, and enthusiastic team of professionals, striving to provide the very best in service and driven to maintain Forbes 5-Star status, a catalyst that has catapulted this spectacular resort into one of the world's most coveted and elite destinations.



  • Mayfield Heights, Ohio, United States KREATE STUDIO LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk/Guest Relations Receptionist to join our team at Kreate Studio for Hair, Beauty and Well Being. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences, ensuring seamless communication between stylists and clients, and maintaining a...

  • Front Desk Agent

    2 days ago


    Warrensville Heights, Ohio, United States Pyramid Global Hospitality Full time

    Job Title: Front Desk AgentAt Pyramid Global Hospitality, we are committed to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Greet...


  • Grandview Heights, Ohio, United States Massage Envy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Sales Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service, promoting our services, and driving sales growth.Key ResponsibilitiesProvide outstanding customer service and ensure...


  • Middleburg Heights, Ohio, United States Lone Peak Dental Group Full time

    Job OpportunityWe are seeking a highly skilled and experienced Front Office Coordinator to join our team at Lone Peak Dental Group. As a key member of our team, you will play a critical role in providing exceptional patient care and ensuring the smooth operation of our dental office.Responsibilities:Provide administrative support to our dental team,...


  • Middleburg Heights, Ohio, United States Southwest General Full time

    Job Title: ReceptionistThe Southwest General Medical Group is seeking a highly skilled and organized Receptionist to join our team. As a Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a positive experience for all.Key Responsibilities:Schedule appointments and manage patient...


  • Warrensville Heights, Ohio, United States Cleveland Clinic Full time

    About Cleveland ClinicCleveland Clinic is a world-renowned healthcare organization that provides top-quality care to patients. Our team of passionate and dedicated caregivers is committed to delivering exceptional patient experiences.Job SummaryWe are seeking a Patient Access Representative to join our team. As a Patient Access Representative, you will be...


  • Warrensville Heights, Ohio, United States Cleveland Clinic Full time

    Join Our Team at Cleveland ClinicCleveland Clinic is a world-renowned healthcare organization that provides top-quality care to patients 24 hours a day, 7 days a week. Our Main Campus Emergency Department is a critical link to healthcare for our community, the region, and the world.About the RoleWe are seeking a highly skilled and dedicated Patient Access...


  • Bedford Heights, Ohio, United States Lowe's Full time

    Job SummaryAs a Head Cashier at Lowe's, you will be responsible for providing supervision, coaching, and support to the Customer Service Associate - Front End Team. This role involves helping to open or close the front-end of the store, ensuring a quick, professional, and friendly checkout experience for customers. Additionally, you will be responsible for...


  • Broadview Heights, Ohio, United States Area Temps Full time

    We are seeking a skilled Customer Service Representative to join our team at Area Temps. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients and members.Key responsibilities include:Answering phone calls and forwarding to the appropriate personReceiving and processing mail and...

  • Security Officer

    3 weeks ago


    Garfield Heights, Ohio, United States Allied Universal Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Security Guard to join our team at Allied Universal. As a Security Guard, you will be responsible for maintaining the front desk phone system, responding to caller inquiries, and greeting visitors as appropriate.Key Responsibilities:Maintain front desk phone system, including answering incoming...

  • Security Officer

    1 week ago


    Garfield Heights, Ohio, United States Allied Universal Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Security Officer to join our team at Allied Universal. As a Security Officer, you will be responsible for maintaining the front desk phone system, responding to caller inquiries, and directing visitors as needed.Key ResponsibilitiesMaintain front desk phone system, including answering incoming...

  • Security Officer

    1 week ago


    Garfield Heights, Ohio, United States Allied Universal Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Security Guard to join our team at Allied Universal. As a Security Guard, you will be responsible for maintaining the front desk phone system, responding to caller inquiries, and greeting and directing visitors as appropriate.Key ResponsibilitiesMaintain front desk phone system, including...

  • Night Auditor

    1 month ago


    Warrensville Heights, Ohio, United States Pyramid Global Hospitality Full time

    About the RoleThis is an overnight position at the Cleveland Marriott East, located near I-271 and Harvard & Richmond Roads. As a key member of our team, you will be responsible for completing audits of hotel transactions during evening shifts. Your duties will include greeting guests approaching the front desk, processing check-in/out transactions, and...


  • Warrensville Heights, Ohio, United States Cleveland Clinic Full time

    About the RoleCleveland Clinic is seeking a highly skilled Patient Access Representative to join our team at the Main Campus. As a key member of our patient access team, you will play a critical role in ensuring seamless patient registration and access to our world-class healthcare services.Key ResponsibilitiesPerform patient registration and obtain...


  • Mayfield Heights, Ohio, United States Cleveland Clinic Full time

    Cleveland Clinic Hillcrest Hospital: A World-Class Healthcare ExperienceCleveland Clinic Hillcrest Hospital is a leading healthcare provider, renowned for its state-of-the-art facilities and exceptional patient care. As a Patient Access Representative, you will play a vital role in ensuring seamless patient experiences.Key Responsibilities:Perform...


  • Garfield Heights, Ohio, United States Cleveland Clinic Full time

    Patient Access RepresentativeServing the communities of Garfield Heights and Southeast Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital.Guided by Christian values of service, compassion, dignity, and respect, our caregivers live by the mission of providing world-class healthcare.Cleveland Clinic is the first hospital to make great...


  • Garfield Heights, Ohio, United States Cleveland Clinic Full time

    Patient Access RepresentativeServing the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital.At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare.Cleveland...


  • Broadview Heights, Ohio, United States GetGo Caf + Market Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at GetGo Caf + Market. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with daily operations.Key Responsibilities:Provide excellent...


  • Warrensville Heights, Ohio, United States Cleveland Clinic Full time

    Job SummaryCleveland Clinic is seeking a highly skilled Patient Access Representative to join our team at South Pointe Hospital. As a key member of our patient access team, you will play a critical role in ensuring seamless patient registration and access to our world-class healthcare services.Key ResponsibilitiesPerform patient registration and obtain...


  • Garfield Heights, Ohio, United States Cleveland Clinic Full time

    Job SummaryAs a Patient Access Representative at Cleveland Clinic, you will play a vital role in providing exceptional patient care and service. This position requires a high level of customer service, communication, and organizational skills to ensure a seamless patient experience.Key Responsibilities• Perform registrations by completing accurate...