Customer Service Lead

4 hours ago


Hickory, North Carolina, United States Circle K Full time

As a Customer Service Lead at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. You will also provide training and guidance to new customer service representatives, ensuring they have the skills and knowledge needed to excel in their roles. Additionally, you will be responsible for performing shift supervision, completing store merchandise build-to's, and receiving and verifying vendor deliveries.

Key Responsibilities:

  • Provide prompt and courteous customer service
  • Resolve customer issues and concerns
  • Provide training and guidance to new customer service representatives
  • Perform shift supervision
  • Complete store merchandise build-to's
  • Receive and verify vendor deliveries

Requirements:

  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Strong communication and leadership skills
  • Ability to train and develop new team members


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