Member Engagement Coordinator

4 weeks ago


Dallas, Texas, United States Credit Union Texas Full time

Job Title: Member Engagement Coordinator

Location: Credit Union Texas

Salary: $60,000 - $80,000 per year

Job Description

We are seeking a highly motivated Member Engagement Coordinator to join our team at Credit Union Texas. As a Member Engagement Coordinator, you will be responsible for delivering exceptional service to our members by identifying their financial needs and providing solutions to meet those needs.

Key Responsibilities:
  • Provide outstanding service to members through every interaction
  • Uncover member needs by asking questions and provide solutions to their needs
  • Proactively discuss and refer additional products to internal partners
  • Process requests for memberships, depository accounts, loans, and account maintenance services
  • Follow up with members to ensure their financial needs are met and uncover any additional needs they may have
  • Meet or exceed established sales and service goals
  • Remain up-to-date on current products, services, and marketing campaigns through attending training and remaining familiar with all changes and disclosures
  • Maintain confidentiality of member information and other sensitive information
Requirements

To be successful in this role, you will need:

  • Goal-oriented and service-oriented mindset
  • Strong problem-solving skills with attention to detail
  • Self-motivation to meet required sales goals
  • Strong listening skills
  • Strong written and verbal communication skills
  • Ability to multitask, prioritize, and adapt to a consistently changing environment
  • Team player with ability to work well in a group setting
Education and Experience

You will need a high school diploma or general education degree (GED) and a minimum of 1-2 years of similar or related experience.

Working Conditions

This role involves working in a fast-paced environment with frequent talking and hearing, sitting, using hands to handle or feel, and reaching with hands or arms. You will occasionally stand and walk, climb or balance, and stoop, kneel, crouch, or crawl. You will occasionally lift and move up to 20 pounds.

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.



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