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Help Desk Support Specialist

2 months ago

Atlanta, Georgia, United States V-Soft Consulting Group Full time
Job Title: Help Desk Support Specialist

V-Soft Consulting Group is seeking a skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our systems.

Key Responsibilities:
  • Install, maintain, and upgrade workstation and peripheral hardware and software.
  • Respond to and resolve workstation, application, and server-related problems.
  • Update desktop software and applications, and maintain documentation on installed applications.
  • Provide users with assistance in working with specific applications.
  • Maintain and troubleshoot office-related equipment and applications, such as copiers, fax machines, printers, building access systems, and email accounts.
  • Provide unit-level support in the installation, operation, and maintenance of computer systems.
  • Interact with users within assigned units, including management, faculty, and staff personnel.
Requirements:
  • 2-5 years of job-related experience.
  • Experience with Linux, Helpdesk, account management, including account creation, password resets, and setting permissions.
  • Supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening, and producing RMF documentation.
  • Supporting office equipment, such as printers and scanners, and documenting installed applications.
What You'll Do:

As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our systems. You will work closely with our team to resolve technical issues and provide assistance to our clients.

V-Soft Consulting Group is a recognized leader in the staffing industry, with a strong reputation for providing high-quality services to our clients. We offer a competitive compensation package, including medical, dental, and vision benefits, a 401(k) plan, and opportunities for career growth and development.

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.