Service Director
5 days ago
Salary: $65,000 - $80,000 per year.
Job Description:This position is responsible for overseeing customer service needs, managing work orders, and supervising daily operations of shop functions, field service, and delivery or vehicle functions. The ideal candidate will have experience as a supervisor in the heavy equipment industry and excellent organizational skills.
- Key Responsibilities:
- Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction.
- Assists in the appraisal and quotes of repair work coming into the shop and discusses with the service manager the service required, both in parts and labor.
- Supervises all shop activities when the service manager is away from the branch.
Requirements:
- Valid Driver's License
- Supervisor experience in the heavy equipment industry
- Bachelor's degree in a related field or equivalent experience
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