Luggage Services Director

7 days ago


Orlando, Florida, United States Bags Full time

Job Overview

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  • We are seeking a highly skilled and experienced Luggage Services Director to join our team at Bags.

Responsibilities

The successful candidate will be responsible for leading and directing the luggage team to provide personalized luggage delivery service to our guests. This includes managing and efficiently communicating with clients, employees, and management staff to maintain operations and address any changes.

Key Responsibilities:

  • Directing the luggage team to deliver exceptional customer service and meet operational goals.
  • Managing relationships with clients, employees, and management staff to ensure seamless communication and collaboration.
  • Maintaining high employee and guest satisfaction ratings through effective problem-solving and conflict resolution.
  • Adhering to company policies and procedures while driving achievement of company objectives.

Requirements

To succeed in this role, you will need:

  • A strong background in customer-facing roles, preferably in hospitality or transportation.
  • Proven experience in team leadership and management, including training and development.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Ability to work rotating shifts, including nights, early mornings, and weekends.
  • High school diploma or equivalent, with a focus on customer service or a related field.
  • Valid driver's license and clean driving record.
  • Physical stamina to lift up to 75 pounds regularly.
  • Candidates must pass a criminal background screening and drug test.

Benefits

We offer a competitive salary range of $15-$17 per hour, plus benefits, including medical, dental, vision, flexible spending accounts, long/short-term disability, life insurance, accident insurance, 401(k), and paid time off.

Additional Requirements

Please note that this role requires regular lifting, bending, and standing, as well as occasional climbing and crouching. You must also have strong visual acuity, including close vision, peripheral vision, and the ability to adjust focus.

Equal Opportunity Employer

Bags is an equal opportunity employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability, or other protected characteristics.



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