Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Gerber Collision & Glass. As a key member of our Repair Facility Team, you will be responsible for providing exceptional customer experiences, managing working relationships with customers and insurance companies, and providing administrative support to our team.
Key Responsibilities:- Ensure consistent execution of our WOW plan to deliver exceptional customer experiences.
- Schedule appointments for vehicle repair using our Daily Demand Capacity Planner and CCC One schedule.
- Retrieve insurance assignments and obtain necessary repair authorization documentation to disassemble vehicles for repairs.
- Prepare RO work packets, including QC checklists, work orders, parts lists, and windshield tags.
- Record all communication with customers or insurance partners during the repair process using CCC One notes.
- Confirm car rental information and update CCC One with rental car usage information.
- Manage ARMS throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
- High School Diploma or GED.
- Minimum 1 year experience in a similar role, such as administration assistant.
- Preferred: 1 year in an auto body or similar work environment with previous customer service experience.
- Annual Paid Time Off (PTO) plans.
- 2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week.
- 6 paid holidays annually.
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
- 401(k) Retirement Plan with company match.
- Employer Paid Short-Term Disability & Life Insurance.
- Additional Voluntary Life Insurance.
- Continuing Education Opportunities.
- Free Prescription or Non-Prescription Safety Glasses annually.
- Annual Voluntary Uniform Stipend.
Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
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