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Automotive Upgrade Consultant

2 months ago

Salem, Oregon, United States Capitol Toyota Full time
Capitol Toyota is seeking an Automotive Upgrade Consultant to enhance our customer experience. This role presents a significant opportunity for the right candidate.

We are in search of an Automotive Upgrade Consultant to work closely with our sales team, dedicated to maintaining our legacy of exceptional customer service. This position involves collaboration with both the sales and service departments, aiming to foster a positive experience for our customers. The primary objective is to offer every service client the chance to elevate their current vehicle. We require an individual who embodies dedication, diligence, and a commitment to exceeding customer expectations.

Why Choose Capitol Toyota: As part of the Capitol Auto Group Family, we are a team of motivated individuals who recognize that our collective success is enhanced through unity. We are a supportive, enjoyable, and trustworthy group that understands that our growth and profitability stem from our customers. Together, we pledge to prioritize the needs of our colleagues and customers, ensuring their automotive requirements are met with exceptional care.

Diversity Commitment: Capitol Auto Group stands firmly against any form of discrimination, harassment, or hate. We strive to cultivate an inclusive atmosphere where all employees feel secure and valued, regardless of their race, ethnic background, religion, gender orientation, or identity, including AAPI, BIPOC, LGBTQ, and all other members of our community.

Comprehensive Benefits:
  • A family-oriented work environment that genuinely appreciates its employees
  • Generous paid time off policies
  • Paid holidays
  • Annual charitable giving hours
  • Employee Assistance Program (EAP)
  • Health, dental, disability, life, and vision insurance
  • Company-funded life insurance
  • 401K with profit-sharing options
  • Wellness benefits
  • Capitol University training programs
  • Employee discounts
Key Responsibilities and Qualifications:
  • Experience in sales, preferably in the automotive sector
  • Deliver outstanding customer service and maintain a professional demeanor
  • Strong written and verbal communication skills
  • Ability to acquire and retain product knowledge
  • Familiarity with automotive computer systems
  • Self-motivated and disciplined
  • Professional appearance
  • A valid driver's license is essential
By applying for this position, you acknowledge your understanding of and commitment to the Vision, Values, and Standards upheld by Capitol Auto Group.

Vision:

To excel in providing a unique, customer-focused automotive experience characterized by respect, integrity, and innovation.

Core Values:
  • Dedicated to exceeding expectations for our guests and each other.
  • Fostering a fun and profitable work environment.
  • Committed to being a responsible corporate citizen through personal service and contributions.
Operational Standards:
  • The Vision of Capitol Auto Group (CAG) is the guiding principle of our organization, embraced by all.
  • Company goals and standards are communicated clearly to all employees, and it is everyone's duty to support and promote this information.
  • Every employee is responsible for safeguarding CAG's assets.
  • Creating a collaborative environment is essential to meet the needs of our customers and colleagues.
  • Customer retention is paramount; any employee receiving a complaint must take ownership of the resolution.
  • Maintaining high cleanliness standards is a collective responsibility.
  • Always maintain a positive demeanor and professional communication.
  • Act as an ambassador for CAG both inside and outside the workplace.
  • Practice proper customer engagement techniques.
  • Ensure a safe work environment is a priority.
  • Commit to environmental sustainability practices.
  • Treat all customers and colleagues with respect and courtesy.
  • Continuously seek innovative ways to enhance customer loyalty.
If you believe you align with our values and vision, we encourage you to consider this opportunity.