Customer Service Representative

5 days ago


Arlington, Washington, United States Angel Of The Winds Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate at Angel of the Winds, the World's Friendliest Casino Resort. As a key member of our sales team, you will be responsible for providing exceptional guest service, maintaining a positive and outgoing attitude, and upholding our company's guiding values.

Key Responsibilities
  • Guest Service: Provide a friendly and welcoming environment for all guests, ensuring that each customer receives outstanding service.
  • Compliance: Follow register operations policies and procedures, enforce age-restricted sales, and maintain awareness of all promotions and advertisements.
  • Cash Handling: Accurately and efficiently ring on registers, maintain all cash and paperwork, and count money in cash drawers at the beginning and end of shifts.
  • Teamwork: Communicate customer requests to management, maintain an orderly appearance of the register area, and perform other duties as assigned.
Requirements
  • Guest Service Skills: Exceptional guest service skills, with the ability to multi-task and work independently.
  • Cash Handling Experience: Prior experience with cash handling and basic math knowledge.
  • Team Player: Ability to work as part of a team, demonstrate reliability, and adapt to fluctuating levels of customer service requests.
  • Licenses and Certifications: Ability to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State, as well as a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.
Work Environment

This is a 24-hour, 7-day-a-week work operation that requires the ability to receive detailed information through oral and written communication, exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.



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