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Billing Operations Coordinator

2 months ago

Atlanta, Georgia, United States EMCOR Government Services Full time

About EMCOR Government Services:

EMCOR Government Services is a leading provider of comprehensive facility services, specializing in HVAC solutions for commercial and industrial sectors. With a legacy of excellence spanning over 80 years, we are committed to enhancing operational efficiency and productivity for our clients through innovative service delivery.

Position Overview:

The Billing Coordinator plays a crucial role in managing the invoicing process for our multi-site clients. This position is responsible for the meticulous preparation of customer invoices and prompt resolution of any billing discrepancies. The ideal candidate will cultivate and sustain positive relationships with both external clients and internal teams, ensuring that billing objectives align with the company's financial goals.

Key Responsibilities:

  • Examine completed service orders within the Coins OA system.
  • Verify and audit quotes, labor, and material costs against service orders.
  • Collaborate with technicians and District Service Managers to clarify any ambiguous charges.
  • Identify and report any significant deviations in expected profit margins to management.
  • Generate accurate and timely customer invoices.
  • Reconcile billing information with third-party customer work order systems.
  • Engage with customers to resolve any billing-related inquiries.
  • Maintain updated billing schedules and customer profiles to meet client requirements.
  • Participate in onboarding meetings for new customers.
  • Work closely with Service Coordinators, District Service Managers, and the Credit Department to enhance workflow efficiency.
  • Perform additional duties as necessary to support the effective operation of the business.

Required Skills:

  • Proficient in computer applications, including Microsoft Office and various web-based platforms.
  • Demonstrated strong work ethic and attention to detail.
  • Effective verbal and written communication skills.
  • Exceptional customer service, organizational, and time management abilities.
  • Capacity to manage multiple tasks under tight deadlines.
  • Adaptability to change and ability to thrive in a dynamic, fast-paced environment.

Qualifications:

Education and Experience:

A High School Diploma or GED is required, along with a minimum of two years of experience in accounting, customer service, or dispatch roles, particularly in environments serving multiple locations. Experience in the HVAC, service, or facility maintenance sectors is advantageous.

Supervisory Responsibilities:

This role does not entail supervisory duties.

Language Skills:

The ability to interpret and analyze routine business communications and to draft standard business correspondence is essential. The candidate must effectively present information across various organizational levels.

Reasoning Ability:

Must be capable of defining problems, collecting data, establishing facts, and drawing valid conclusions.

Physical Demands:

The Billing Coordinator will frequently work at a desk, utilizing a computer keyboard, mouse, and telephone.

Work Environment:

This position is based in a standard office setting, with a moderate noise level. Extended hours may be required during peak periods.

Commitment to Safety:

EMCOR Government Services prioritizes conducting all business activities responsibly, ensuring a safe and healthy workplace for employees, clients, and the community. We are dedicated to maintaining an environment free from recognized hazards and providing necessary training and protective equipment.

We offer a competitive salary and a comprehensive benefits package to our employees.