Operations Coordinator
3 days ago
Momar, Inc. is seeking an experienced Operations Coordinator to join our team in Atlanta, GA. As a key member of our operations team, you will be responsible for managing sales processes, handling invoicing, and providing support for our AquaTrol Division.
Key Responsibilities:- Manage sales processes, including handling incoming email and phone requests from customers and sales representatives.
- Perform daily follow-up tasks and manage emails to ensure timely resolution of customer inquiries.
- Order certificates of insurance for customers and ensure compliance with company policies.
- Proofread and edit AquaTrol orders to ensure accuracy and timely delivery.
- Set up and maintain detailed customer records, including notes and updates.
- Review and process customer job contracts and paperwork to ensure accuracy and timely execution.
- Assist sales representatives in reviewing job orders and comparing them with job balances to avoid negative settlements.
- Provide support in bid preparation and coordination for sales and operations teams.
- Generate sales reports and analytics to track performance metrics and identify opportunities for growth.
- Assist in developing and implementing procedures to track existing jobs for performance.
- Coordinate with the sales team to track and follow up on service calls and contract renewals.
- Create and distribute sales collateral and marketing materials to support the sales team.
- Review and process bill-only orders to ensure accurate entry and invoicing according to company policies.
- Manage customer and accounting inquiries related to billing, providing prompt and accurate resolutions.
- Submit invoices online for customers requiring portal submission, ensuring adherence to customer requirements.
- Maintain and update the list of special invoice requests to ensure all unique billing needs are addressed.
- Adjust commissions on monthly invoices as necessary, ensuring accuracy and compliance.
- Generate billing, charges, and end dates for WPC construction jobs in collaboration with sales representatives.
- Update and document customer billing information on customer cards and job cards as needed.
- Document and standardize new vendor invoice processes to ensure accuracy and efficiency.
- Follow up monthly with sales representatives to obtain necessary billing amounts for invoicing.
- Review, correct, and process all AquaTrol sales representative and staff expense reports in Concur.
- Perform periodic audits of billing processes to ensure accuracy and identify areas for improvement.
- Develop and maintain financial reports and forecasts related to invoicing and revenue.
- Reconcile discrepancies between sales and accounting records, providing resolution as needed.
- Collaborate with the accounting team to streamline invoicing procedures and improve cash flow management.
- Associate's or Bachelor's degree in Business Administration, Accounting, Sales, or a related field.
- Minimum 3 years of operations experience in a manufacturing environment or related industry.
- Minimum 3 years' billing experience.
Momar, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. If you have a disability and require an accommodation to apply for this position, please contact our Human Resources department.
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