Service Asset Inventory Specialist

2 weeks ago


Greenbelt, Maryland, United States Leidos Full time
Job Summary

The Service Asset Inventory Specialist position is responsible for ensuring the accuracy and completeness of IT asset records. This role requires strong logistical management skills and attention to detail to maintain the health of hardware/asset records and meet Service Level Agreements (SLAs) associated with Service Asset and Configuration Management (SACM) performance.

Key Responsibilities:
  • Communicate with Service Delivery personnel to verify hardware delivery to customers.
  • Ensure accurate and complete records in ServiceNow.
  • Confirm hardware existence, location, and state in CostPoint mirrors ServiceNow records.
  • Remediate discrepancies in records with end-users.
  • Support SACM analysts and Logistics in research and corrective actions.
  • Research methods to improve data accuracy and process efficiency.
Requirements:
  • Valid driver's license.
  • High school diploma.
  • Attention to detail and self-motivation.
  • Comfort with customer communications in person, over the phone, and in written form.
  • Ability to work efficiently with accuracy and meet demanding timelines.
  • Ability to maintain a Public Trust security clearance.
Preferred Qualifications:
  • Experience working with ServiceNow.
  • Experience with Costpoint or other ERP systems.
  • Experience working in the NASA environment.


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