Medical Support Specialist
2 months ago
Luminis Health is seeking a highly skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing administrative and clinical support to our healthcare team.
Key Responsibilities- Administrative Support
- Accurately register and schedule patients, print documents, and maintain accurate records.
- Ensure sufficient inventories of medical and office supplies are stocked and maintained.
- Process ordering of clinical supplies in accordance with practice standards.
- Clinical Support
- Administer injections, EKGs, spirometry, perform phlebotomy, and render therapeutic treatments as instructed by the physician.
- Understand patient eligibility using programs such as Medicaid EVS and consistently identify when a patient is in need of a referral and/or preauthorization.
- Accurately document patient vital signs and medical records.
- Communication and Patient Care
- Answer and screen office calls, greet patients in a professional and timely manner, and project proper telephone etiquette.
- Interview, triage, and prepare patients to facilitate smooth flow, assist providers in medical examinations, and provide other general assistance as necessary.
- Quality and Compliance
- Demonstrate an understanding of Quality Assurance/Quality Control standards and complete lab requests, referral, and health forms as mandated by state and federal regulatory guidelines.
- Access patient record information only as it directly pertains to the performance of work duties.
- Education and Experience
- High School diploma or equivalent.
- One year of clerical/billing experience in a medical office setting.
- Experience operating multi-line phone systems, fax machines, photocopiers, PCs, credit card machines, glucometers, EKG machines, and other medical equipment as required by the medical practice.
- Certified Medical Assistant, or Registered Medical Assistant preferred.
- Current American Heart Association Health Care Provider CPR certification is required.
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
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