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Executive Director of Operations

2 months ago

Rochester, New York, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and experienced General Manager to lead our team at Dunkin'. As a key member of our management team, you will be responsible for ensuring the highest level of customer satisfaction, driving sales growth, and maintaining a positive work environment.

Key Responsibilities
  • Customer Service Focus: Maintain a customer-centric approach, ensuring that every guest has a positive experience.
  • Team Leadership: Develop and lead a high-performing team, providing coaching, guidance, and support to ensure their success.
  • Operational Excellence: Oversee daily store operations, ensuring that all aspects of the business are running smoothly and efficiently.
  • Financial Management: Manage store finances, including labor costs, inventory, and sales.
  • Strategic Planning: Collaborate with the management team to develop and implement business strategies, driving sales growth and profitability.
Requirements
  • Leadership Experience: Proven track record of leadership experience, preferably in the food service industry.
  • Customer Service Skills: Excellent customer service skills, with the ability to resolve conflicts and provide a positive experience for every guest.
  • Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate with team members, customers, and management.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement changes to improve store operations.
  • Education and Certifications: High school diploma or equivalent required; bachelor's degree preferred.
About Dunkin'

Dunkin' is a leading global coffee and baked goods chain, with a rich history dating back to 1950. We are a locally owned and operated franchise, committed to providing a positive work environment and excellent customer service.