Quality Assurance and Support Associate
3 days ago
We are seeking a highly skilled Customer Service and Quality Associate to join our team at Surfside Laundry in Panama City Beach. The successful candidate will be responsible for maintaining and developing internal quality standards, assessing support interactions, and providing constructive feedback to agents.
The ideal candidate will have a strong background in customer service, excellent communication and interpersonal skills, and advanced proficiency in MS Office.
Key responsibilities include:
- Maintaining and developing internal quality standards
- Assessing support interactions based on established quality standards
- Providing meaningful and constructive feedback to agents in regular meetings
- Analyzing customer service metrics and identifying areas for improvement
- Creating reports that reflect agent performance
Estimated salary: $52,000 - $72,000 per year.
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