Support Team Quality Manager
1 day ago
We are looking for a highly motivated and organized Customer Service and Quality Associate to join our team at Surfside Laundry in Panama City Beach. The successful candidate will be responsible for:
- Maintaining and developing internal quality standards
- Assessing support interactions based on established quality standards
- Providing feedback to agents in regular meetings
- Analyzing customer service metrics and identifying areas for improvement
- Creating reports that reflect agent performance
The ideal candidate will have a strong background in customer service, excellent communication and interpersonal skills, and advanced proficiency in MS Office.
Estimated salary: $48,000 - $68,000 per year.
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Support Quality Manager
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Quality and Support Specialist
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Quality Assurance Specialist
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