Support Team Quality Manager

1 day ago


Panama City Beach, Florida, United States Surfside Laundry: Panama City Beach Full time
Job Responsibilities

We are looking for a highly motivated and organized Customer Service and Quality Associate to join our team at Surfside Laundry in Panama City Beach. The successful candidate will be responsible for:

- Maintaining and developing internal quality standards

- Assessing support interactions based on established quality standards

- Providing feedback to agents in regular meetings

- Analyzing customer service metrics and identifying areas for improvement

- Creating reports that reflect agent performance

The ideal candidate will have a strong background in customer service, excellent communication and interpersonal skills, and advanced proficiency in MS Office.

Estimated salary: $48,000 - $68,000 per year.



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