Quality Assurance Specialist

2 days ago


Panama City Beach, Florida, United States Surfside Laundry: Panama City Beach Full time

About the Role

We are seeking a skilled CUSTOMER SERVICE AND QUALITY ASSOCIATE to join our team at Surfside Laundry in Panama City Beach. As a key member of our customer support team, you will play a crucial role in maintaining the highest standards of quality and delivering outstanding customer experiences.

Responsibilities

  • Develop and implement quality standards to ensure consistent high-quality customer support.
  • Assess support interactions based on established quality standards, providing meaningful feedback to agents.
  • Identify areas for improvement and implement training programs as needed.
  • Create reports on agent performance, highlighting strengths and weaknesses.

Qualifications

  • At least 2 years of experience working in a customer-facing role, preferably in a fast-paced office environment.
  • Excellent communication and interpersonal skills, with the ability to effectively handle customer inquiries and complaints.
  • Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

What You'll Get

  • A competitive salary package, including benefits and paid time off.
  • The opportunity to work with a dynamic team dedicated to delivering exceptional customer experiences.
  • A supportive work environment with opportunities for growth and professional development.


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