Quality Assurance Specialist
2 days ago
About the Role
We are seeking a skilled CUSTOMER SERVICE AND QUALITY ASSOCIATE to join our team at Surfside Laundry in Panama City Beach. As a key member of our customer support team, you will play a crucial role in maintaining the highest standards of quality and delivering outstanding customer experiences.
Responsibilities
- Develop and implement quality standards to ensure consistent high-quality customer support.
- Assess support interactions based on established quality standards, providing meaningful feedback to agents.
- Identify areas for improvement and implement training programs as needed.
- Create reports on agent performance, highlighting strengths and weaknesses.
Qualifications
- At least 2 years of experience working in a customer-facing role, preferably in a fast-paced office environment.
- Excellent communication and interpersonal skills, with the ability to effectively handle customer inquiries and complaints.
- Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
What You'll Get
- A competitive salary package, including benefits and paid time off.
- The opportunity to work with a dynamic team dedicated to delivering exceptional customer experiences.
- A supportive work environment with opportunities for growth and professional development.
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