Support Excellence Associate
16 hours ago
About Our Team
At Surfside Laundry, we value exceptional customer service and strive to deliver world-class support to our clients. As a CUSTOMER SERVICE AND QUALITY ASSOCIATE, you will be an integral part of our team, working closely with agents to maintain the highest standards of quality and provide outstanding customer experiences.
Your Key Responsibilities
- Maintain and develop internal quality standards to ensure consistently high-quality customer support.
- Evaluate support interactions against established quality standards, providing constructive feedback to agents.
- Analyze customer service metrics and identify areas for improvement, implementing training programs as needed.
- Create reports on agent performance, highlighting strengths and weaknesses.
Requirements
- Demonstrable experience working as a first point of contact, ideally in a commercial setting.
- Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
- Prior experience with commercial laundry software is a plus.
What's In It for You?
- A competitive salary package, including benefits and paid time off.
- The opportunity to work with a dynamic team dedicated to delivering exceptional customer experiences.
- A supportive work environment with opportunities for growth and professional development.
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