Quality Control and Customer Service Associate

2 days ago


Panama City Beach, Florida, United States Surfside Laundry: Panama City Beach Full time
Job Summary:
The Quality Control and Customer Service Associate position at Surfside Laundry involves ensuring the highest level of customer satisfaction through effective communication and problem-solving. Working closely with the Corporate Director of Customer Service and Quality Assurance, you will maintain quality standards and provide exceptional support to customers.

Main Responsibilities:
  1. Develop and implement quality control procedures to ensure consistent high-quality support.
  2. Assess and evaluate support interactions to identify areas for improvement.
  3. Coach and train team members to improve their performance.
  4. Conduct regular meetings with team members to discuss feedback and progress.
  5. Monitor customer responses and provide constructive feedback to agents.
  6. Analyze customer service metrics to inform business decisions.

Essential Skills and Qualifications:
To succeed in this role, you should have:
  • Prior experience in customer-facing roles.
  • Exceptional written and verbal communication skills.
  • Advanced knowledge of MS Office applications.

Education and Background:
A high school diploma or equivalent is required. Prior experience in customer service and quality control is essential, while prior experience with commercial laundry software is preferred.

Estimated Salary: $58,000 - $68,000 per annum.

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