Quality Control and Customer Service Associate
2 days ago
The Quality Control and Customer Service Associate position at Surfside Laundry involves ensuring the highest level of customer satisfaction through effective communication and problem-solving. Working closely with the Corporate Director of Customer Service and Quality Assurance, you will maintain quality standards and provide exceptional support to customers.
Main Responsibilities:
- Develop and implement quality control procedures to ensure consistent high-quality support.
- Assess and evaluate support interactions to identify areas for improvement.
- Coach and train team members to improve their performance.
- Conduct regular meetings with team members to discuss feedback and progress.
- Monitor customer responses and provide constructive feedback to agents.
- Analyze customer service metrics to inform business decisions.
Essential Skills and Qualifications:
To succeed in this role, you should have:
- Prior experience in customer-facing roles.
- Exceptional written and verbal communication skills.
- Advanced knowledge of MS Office applications.
Education and Background:
A high school diploma or equivalent is required. Prior experience in customer service and quality control is essential, while prior experience with commercial laundry software is preferred.
Estimated Salary: $58,000 - $68,000 per annum.
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