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Operations Support Manager
2 months ago
Company Overview:
CarMax is revolutionizing the automotive industry by providing a transparent and trustworthy experience that customers seek and deserve. Our innovative approach to buying and selling vehicles has established us as the largest retailer of pre-owned cars in the nation, with over 200 locations across the country.
Position Summary:
The Operations Support Manager in Training is responsible for overseeing and guiding team members in their daily tasks, ensuring that production goals are met while maintaining high standards of customer service.
Key Responsibilities:
- Lead and manage team members to meet production objectives, manage inventory effectively, and deliver outstanding customer service.
- Conduct both informal and formal evaluations of team performance.
- Clearly communicate expectations and provide constructive feedback to team members.
- Participate in the recruitment and development processes for new associates.
- Monitor and maintain key performance indicators.
- Engage in continuous improvement initiatives and assist in the formulation and implementation of production strategies.
- Ensure adequate inventory levels of all necessary materials and equipment, including personal protective gear, tools, and chemicals, utilizing the supply ordering system.
- Support sales, business office, and purchasing teams as required.
- Ensure adherence to all risk management protocols, including loss prevention, facility upkeep, and health and safety regulations.
- Address customer inquiries and concerns promptly and courteously.
- Perform additional duties as assigned by the Operations Manager.
Qualifications:
- A minimum of 5 years of management experience in a dynamic, fast-paced environment.
- Ability to lead a team towards achieving production targets.
- Capable of reading, interpreting, and documenting data to maintain accurate records.
- Strong multitasking abilities.
- Effective communication skills, both verbal and written, for interactions with customers and team members.
- Proficient in various computer applications and proprietary software.
Work Environment:
- Combination of indoor and outdoor settings; may involve exposure to noisy environments and adverse weather conditions.
- Requires prolonged periods of standing or walking.
- Flexible work schedules, including potential shifts during evenings, weekends, and holidays.
- Occasional travel to different work sites may be necessary.
- Compliance with all CarMax, state, and federal regulations, including O.S.H.A. and EPA standards, as well as policies on personal protective equipment and waste disposal.
About Our Team:
Our dedicated team of over 25,000 associates collaborates to create exceptional customer experiences. We are committed to fostering professional growth and community involvement for every associate. Recognized for our dedication to training and diversity, we proudly hold a spot on the FORTUNE 100 Best Companies to Work For list.
CarMax is an equal opportunity employer, ensuring that all qualified candidates receive fair consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon request, CarMax will consider reasonable accommodations to assist applicants in completing the job application process.
