Strategic Partnerships Director
2 weeks ago
HHAeXchange is a leading technology platform for home and community-based care, dedicated to transforming the healthcare space by connecting patients, personal care providers, managed care organizations, and states.
Job SummaryThe Director, Strategic Partnerships is a critical leadership role responsible for owning HHAeXchange's trading partner relationships with clearinghouses, 3rd party EDI vendors, payers, providers, state aggregators, and Partner Connect vendors.
Key Responsibilities- Monitor and optimize trading partner performance to improve data interoperability.
- Develop, own, and oversee HHAeXchange's trading partner interoperability relationship playbook to deliver value through proactive outreach, adherence to EDI standards, reduced rejection rates, and minimized provider and payer support escalations.
- Partner with Data Operations, Integration & Configuration, Product, Engineering, and Technical Customer Care groups to align on interoperability best practices and set a standard for how HHAeXchange works with trading partners.
- Manage all strategic partner KPI's and report monthly on performance to executives and key stakeholders.
- Lead, coach, mentor, and optimize the Strategic Partnerships team.
- 10+ years of experience in strategic partner management with a focus on trading partner relationships.
- Preferred understanding of the 21st Century CURES Act and corresponding EVV requirements, Medicaid revenue cycle, EVV aggregation, and EDI standards.
- An engaging leader with an executive presence who sets and maintains high standards, leads by example, and holds themselves and their staff accountable in over-achieving KPI's and providing an exceptional customer experience.
- Strong project management acumen with the ability to drive operational excellence through partnership with cross-functional teams.
- Strong customer-facing presence with the ability to interact with customers, vendors, and 3rd parties.
- Demonstrated experience in building scalable and repeatable processes in a system of record SaaS healthcare organization.
- Track record of hiring, training, coaching, mentoring, and retaining high performing staff.
- Exceptional communication skills, both written and oral.
HHAeXchange offers a competitive salary range of $145,000-$160,000, not including variable compensation. This is a benefits-eligible position with a comprehensive package, including health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, and other company-sponsored programs.
HHAeXchange is an equal-opportunity employer, committed to diversity and inclusion in the workplace.
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