Enterprise IT Support Specialist

2 weeks ago

Washington, Washington, D.C., United States Entegee Full time
About the Role

We are seeking a highly skilled Enterprise IT Support Specialist to join our team. This individual will provide Tier 3 desktop engineering support, package and deploy Windows software, and work with various teams to manage workstation security.

Key Responsibilities:
  • Provide expert-level technical support for complex desktop engineering issues.
  • Deploy and maintain Windows software in a secure environment.
  • Troubleshoot and resolve issues with Windows 10 workstations and software.
  • Implement and manage workstation security strategies in collaboration with cross-functional teams.
  • Support monthly and expedited patching of workstations, including application of STIGs and emergency security updates.
Requirements:
  • Bachelor's degree in Computer Science, Systems Engineering, or related field, or equivalent experience.
  • 4+ years of relevant experience, with 2+ years of experience providing Tier II, III & IV support in a Windows-based environment.
  • Experience with System Center Configuration Manager and end-user workstation environments.
  • Hands-on knowledge of Active Directory Group Policy for workstations.
  • Experience with PIV and CAC authentication.
  • Able to obtain and maintain a Public Trust clearance.
  • 2+ years of experience with workstation systems management systems (e.g., SCCM, Symantec Endpoint Manager, Intune).
  • 5+ years of experience in an operations role.
Preferred Skills:
  • Government contracting experience, particularly with the DOJ.
  • Existing/current DOJ or DOD Clearance.
  • ITSM knowledge and experience, especially with ServiceNow.
  • Extensive knowledge of Windows 10 operating system.
Compensation:

The salary range for this position is $29.00 - $39.00 per hour, depending on experience.

Benefits:

We offer a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.

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